About Us

The Practice

Church Street Dental Practice lies in the centre of the historic village of Purton. The practice was established in 2007 which gives it a very modern feel. The practice has been designed to give a warm, peaceful and modern feel to all of our patients and staff.

On arriving at our clinic, our receptionist will ask you to take a seat and fill out a medical history form. It is our aim to ensure that your visit to our practice is as comfortable and easy as possible. There are always plenty of free parking spaces outside of the practice for stress free car parking.

The practice is computerised. All records are held securely on the computers to ensure patient confidentiality at all times. Before any treatment commences you will be provided with a treatment plan.

Our surgery is designed to ensure the best cross infection and hygiene standards are in place. We adhere to the latest recommendations from the department of health cross infection.

We use low dose digital x-rays. Apart from a lower dose of radiation, using these digital x-rays we are able to pick up much more diagnostic information from each x-ray.

Mission Statement

Our practice philosophy is to provide you with a welcoming & friendly atmosphere, where we aim to deliver a personal & individual service to meet all your dental needs.

Our treatment aims are to offer you high quality, state of the art, cosmetic and conventional treatments, whilst meeting the highest standards of hygiene, cross infection control, patient care and customer service.

We offer a full range of conventional treatments and in addition to this we can provide, tooth coloured fillings, ceramic crowns, bridges and veneers, whitening, denture work and complete smile makeovers.

We are also qualified and specialise in orthodontics and can provide a variety of braces, including treatment with Invisalign; the invisible braces, to straighten teeth and improve your smile.

All our staff are committed to continued professional development to keep up to date with all current techniques, materials and best practice, in order to provide you with the best possible patient care and treatment."

Complaints Procedure

At Church Street Dental Practice with aim to provide you with the highest standard of treatment and customer care.

However, if you have any concerns or cause for complaint, then please do not hesitate to speak to a member of staff so that we can rectify the problem and prevent its reoccurrence in the future.

In the event of a complaint, please;

1. Firstly talk to a member of staff about your concerns, so that your matter can be resolved swiftly and immediately. In the event that your complaint cannot be dealt with at that time, a member of staff will contact you within 2 days either in person or by telephone.

2. In the event that you are not satisfied following verbal communication with a staff member, then you may send a written complaint, addressed to Dr Nigel Masters, who will reply within 10 days.

3. Following this, should the complaint still not be resolved, then the following organisations can be contacted for further information and liaison.

GDC (General Dental Council)

37 Wimpole Street

London

W1G 8DQ

Tel: 0207 1676000

complaints@gdc-uk.org

Denplan Complaint Handling Team

Denplan Limited

Simplyhealth House

Victoria Road

Winchester

SQ23 7RG

Tel: 0800 401402

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